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Darlene
US-Michigan
Owner/Manager
To obtain a position where I csn use my experience, skills and education.
DKEY WORDS
Administrative, medical billing and coding, medical machine transcription, AR/AP, supervision, sales, customer service, employee training, receptionist, communications.
PROFILE
I am a motivated, personable professional with a successful 14-year record of accomplishments.
Quickly master technology recently completed many computer-related classes at Bay de Noc Community College. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports and business documents.
QUALIFICATIONS SUMMARY
Administration/Organization
Planned/coordinated daily operations that ensured an adequate supply of raw materials, sales orders processed, production schedules met, and orders delivered on time, hired and trained personnel, processed invoices and insured accuracy of bills of lading, payroll, taxes, and banking transactions.
Customer Service
Provided exceptional customer service resulting in the majority of business generated from referrals and repeat business.
Communications Training/Marketing
Hired and trained 20-25 employees to operate embroidery machinery and digitizing software to meet production goals and increased production by 25 percent each year. Promoted the business via business connections, internet, and cold calls.
Computer/Software
Proficient in use of MS Office Suite, Digitizing Software creating Vector files, QuickBooks Pro, Dragon Naturally Speaking (Voice Recognition Software)/,Office Document Processing, Medical Document Processing, Office and Medical Transcription.
Office Support
Typing (72 wpm), fax, copiers, EFT, multi-line phone, telephone switchboard, cash registers.
Personal
I have strong work ethics and time-management skills. I am dedicated, cooperative, conscientious, dependable, and organized.
WORK EXPERIENCE
Embroidery by Michellene, (1987 2007) Managed operations of a commercial embroidery business generating $300,000.00+ yearly. Interviewed, hired and trained/coached six person staff. Grew business from one account to 150+ accounts from cold sales calls, referrals, and internet inquiries.
Mead Paper First Line Supervisor Supervised 18 hourly employees in a union environment.
Mead Paper - Executive Secretary Performed secretarial duties for the Executive Vice President, Marketing and Sales, and his Inside/Outside salespeople. Acted as the Advertising Liaison for the Division.
Tutoring While enrolled at Bay de Noc Community College, I tutored several students.
EDUCATION
I am currently working on obtaining an Associate Degree from Bay de Noc Community
College, Escanaba, MI 49829 in the area of Office Systems. Classes that I have completed to
date:
Records Management
Medical Terminology I & II
Medical Office Procedures
Microsoft Word Applications and Advanced Word Applications
Microsoft Excel
Microsoft Access
Input Technologies
Business English
Document Processing
Computer Concepts
Machine Transcription
Business Communications
I just completed taking Medical Coding and Billing (CPT & ICD-9-CM), Medical Transcription,
Office Technology and Procedures.
VOLUNTEER COMMUNITY
2007 to present: Volunteer for a number of activities including helping to prepare and make 2,500 3,000 pasties for a twice-yearly fundraiser.
Provide respite care for the elderly on a regular basis.
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